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Shipping Information

Order Processing Times:

Orders typically take 3-4 business days to process before they are shipped out. Please note that processing times may vary during busy periods or holidays.

Shipping Costs (UK):

For domestic orders within the United Kingdom, a shipping fee of £2.95 applies to each order.

International Shipping:

We offer international shipping options, with pricing available upon request (POA). Please contact us at hello@merchmate.store for a quote on international shipping costs.

Service Interruptions Notice:

At Merchmate, a trading style of WEST HARMON LIMITED, we strive to provide seamless shipping services. However, please be aware that there may be potential service interruptions beyond our control, such as carrier delays or disruptions. We apologise for any inconvenience this may cause and assure you that we will work diligently to resolve any issues that arise.

Contact Information:

www.merchmate.store
Email: hello@merchmate.store

For any questions or concerns regarding shipping, please don't hesitate to reach out to us. We're here to assist you!

At Merchmate, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer returns and refunds subject to the following terms and conditions:

Returns:

  1. Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

  2. Initiating a Return: If you wish to return an item, please contact us at hello@merchmate.store within 7 days of receiving your order to request a return authorisation. Please provide your order number and details of the item(s) you wish to return.

  3. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item. We recommend using a trackable shipping service for returns.

  4. Return Address: Once your return is authorised, we will provide you with the return shipping address. Please ensure that the item is securely packaged to prevent damage during transit.

Refunds:

  1. Processing Time: Refunds will be processed within 7-10 business days of receiving the returned item(s). Please note that it may take additional time for the refund to appear in your account depending on your payment method and financial institution.

  2. Refund Method: Refunds will be issued to the original method of payment used for the purchase.

  3. Partial Refunds: In some cases, partial refunds may be granted for items that are not in their original condition, damaged, or missing parts. The amount of the partial refund will be determined on a case-by-case basis.

Exchanges:

Unfortunately, we do not offer direct exchanges. If you wish to exchange an item for a different size, colour, or style, please initiate a return for the original item and place a new order for the desired item.

Contact Us:

If you have any questions or concerns about our Returns and Refund Policy, please contact us at hello@merchmate.store. Our customer service team will be happy to assist you.

Note: This Returns and Refund Policy applies to purchases made directly through Merchmate. For purchases made through third-party retailers or platforms, please refer to their respective returns and refund policies.

Returns and Refund Policy

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